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Privacy Policy – Oct 8th, 2018

Lindamood-Bell Global Privacy Policy

Effective Oct 8th, 2018

Last revised Aug 30, 2018.

Lindamood-Bell Learning Process, Inc., Lindamood-Bell AUS, LBLP Canada, Inc., Lindamood – Bell Learning Processes PTE. LTD., LBLP International Holdings, Inc., Lindamood-Bell Learning Processes PTY Limited (“Lindamood-Bell”, “LBLP”, “L-B”, “We”, “we”, “us”) value our customers and respect your privacy. We are committed to protecting your information. Please read our Global Privacy Policy (Privacy Policy) to learn more about the ways in which we use and protect your personal information.

We have recently updated our Privacy Policy to reflect our compliance with General Data Protection Regulation (GDPR) in the European Union for our UK based operations as well as made updates that reflect Lindamood-Bell operations across the globe. You can always reference our GDPR contact information if you have any questions or concerns. The key changes we’ve made are:

  1. Readability and Transparency: We’ve worked hard to provide clarity, in simple language, around the personal information we collect from our customers and potential customers, why we collect this information and how we use it.
  2. Control over your data: We’ve outlined how you can correct the information we have if it’s incorrect and your choices regarding this information.

Except as otherwise provided in this Privacy Policy, we do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. As described in this Privacy Policy, we do, however, share your information for marketing purposes with our third party affiliate, Gander Publishing, Inc., a California corporation (“Gander”). Gander provides educational products and materials that are designed to develop sensory-cognitive processing as the foundation for language, literacy, and math skills. For your reference, Gander is located at 450 Front Street, Avila Beach, CA 93424.

Lindamood-Bell’s Privacy Policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with Gander. Our Privacy Policy also describes the choices you can make about how we collect and use your information. You may opt out of our information sharing by contacting us in accordance with this Privacy Policy. To do so, you may contact us as follows:

Issues, Concerns, or Requests

Call us at  +1 (800) 233-1819 or email privacy@lindamoodbell.com; or write us at:

Lindamood-Bell Learning Processes
Attn: Privacy Matters Team
416 Higuera Street
San Luis Obispo, CA 93401
United States of America

If our data-related practices change in the future, we will post an updated Privacy Policy on our website. You can tell if the Privacy Policy has changed by checking the revision date that appears at the beginning of this policy. You may exercise your choices about how we collect and use your information at any time.

How does Lindamood-Bell use my information?

When you request information from us, we use the personal information you provide to us to respond to you via phone, mail, or email in accordance with your request. You always have the choice not to receive marketing information mailings or calls. We may also use information about your program interests and purchases from Gander to help us improve our site design and your online experiences. We may contact you, subject to the choices you have made, via email, mail, or telephone, to conduct market research and learn more about how we can improve our program offerings. To serve you better, we may combine information you give us and information about your program interests and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from Gander. We use that combined information to enhance and personalize your online experience with us, and to communicate with you in accordance with this Privacy Policy. As part of the nature of our business, we use information provided by you to extend the services we offer. This often entails collecting sensitive information about students who you have guardianship over or students with whom you have an agreement to extend educational services. We use this information solely for the purposes of assessing needs and providing services. Information can include date of birth, current and past medical treatment, current and past cognitive therapies, names of medical or educational professionals involved in current or past treatment/therapies, data we generate relating to instructional services, and billing records for those services.

Does Lindamood-Bell share my information with third parties other than Gander?

Lindamood-Bell may share your information with Gander so that Gander can communicate with you by email or mail about its programs, services and promotions that may be of interest to you. Gander has a privacy policy that is consistent with Lindamood-Bell’s privacy policy. Aside from Gander, we will not share your information with any other third party for marketing purposes.

We contract with service providers to maintain and manage our client information in order to fulfill contractual obligations and to communicate with our current, past, and prospective customers. We carefully choose service providers that we use to store and process your information including, but not limited to, Amazon (AWS), Google (G Suite), Salesforce.com, and Microsoft (MSSQL). We do not authorize any of these service providers to make any other use of your information. We do, upon request, share information about our assessment and/or instructional results with other professionals with whom you collaborate with and have an existing, trusted relationship. This is done only if you sign a Release of Records indicating the specific information you would like us to share and with whom you would like it shared. Lindamood-Bell reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests, and rights of Lindamood-Bell, its affiliates, and others.

How do I OPT OUT of receiving promotional communications?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your online experience, you may OPT OUT of receiving our promotional communications by simply following the Unsubscribe or Preference Center link at the bottom of an email. We will maintain your information in our “do not contact” list to ensure that we can honor your request. Please note that it may take up to 30 days to process your opt out request, during which time you may continue to receive communications from Lindamood-Bell and/or Gander.

How do I access my information? How do I change or delete my information?

You may ask us to update your personal information by calling or writing to us, using the contact information above. You may ask us to provide you a copy of the information we have collected about you if collected on the basis of consent and if it is reasonable for us to comply with and satisfy your request.

How does Lindamood-Bell protect children’s privacy online?

Lindamood-Bell is concerned about the safety of children when they use the Internet and our site. Children (persons under the age of 18) are not eligible to use our site unsupervised, and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use our site in conjunction and under the supervision of your parents or guardians. We will never knowingly request personally identifiable information directly from anyone under the age of 18.

What are cookies? How does Lindamood-Bell use cookies on its site?

A “cookie” is a small data file that websites often store on your computer’s hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you have visited. We use cookies but do not store personally identifiable information in the cookie. We use cookies in order to improve your online experience. Through our use of cookies, we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites. You can refuse cookies by turning them off in your browser.

How does Lindamood-Bell protect and use client information?

We are committed to protecting the security and integrity of our client information, and we use procedures and technology designed for this purpose. For example:

  1. We limit employee access to client information to those who have a business reason to know this information.
  2. We maintain policies and procedures covering the physical security of workplaces and records.
  3. We use technological means (such as backup files, virus detection software, firewalls, and other computer software and hardware) to protect against unauthorized access or alterations to client data.

Is my information secure?

We believe your data must be protected against loss and unauthorized access. We use procedural and technical safeguards including encryption, firewalls, and secured communication protocols to protect your personal information against loss, theft, and unauthorized access and disclosure. While we employ many different security techniques to protect such data from unauthorized access by users, inside and outside the company, perfect security does not exist on the Internet.

What about links to other websites and services?

Lindamood-Bell’s website may contain links to other sites. Lindamood-Bell does not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. Lindamood-Bell is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.

Reporting Requirements

In the unfortunate event we become aware of any unauthorized access or use of personal information stored by us as a result of actions taken by Lindamood-Bell or any outside party, we will report this to the appropriate authorities, as required by law. We have an incident response plan that is always followed and might result in the direct notification to any individual whose personal information is involved in the incident. The exact steps taken to report and notify of any such event are always guided by paid, third party, legal services.If you become aware of any unauthorized use or access of your personal information as a result of Lindamood-Bell data practices, please notify us immediately using any of the methods of communication near the top of this policy.

Updates to our Privacy Policy

We may amend this Privacy Policy at any time by posting the amended terms, here, on our website. All amended terms shall be effective as of the date specified at the beginning of this policy and we will make an effort to notify current customers of the amended terms.

Governing law; limitation of damages.

This Privacy Policy is governed by many laws and regulations. By your use of our site or by becoming a valued customer of Lindamood-Bell, you agree to be bound by the terms and conditions contained in this Privacy Policy.

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